Sparkle
For mid-market UK FM contractors

The operating system for modern facilities management.

One platform that runs the whole FM business — every job, every asset, every engineer, every contract, every cost line — with AI agents automating the back office.

  • One data model. Job, Asset, Site, Contract, Client, Engineer — one graph, not eight badly-synced systems.
  • Agents, not features. Resident Chase, Supplier Price, Compliance Watchdog — each replaces a recurring human task.
  • Compliance, tracked automatically. Statutory schedules per asset, evidence captured in-flow with the job, audit packs generated on demand — not chased in spreadsheets.
What it is

One platform.
Eight modules.

Sparkle is opinionated about scope. Each module is sized to remove a discrete category of legacy tool and the headcount that exists to glue it to the rest. Every module shares one data graph and one agent fleet underneath.

01

Client & Contract Intelligence

Every contract a structured object. SLAs, KPIs, SORs and renewal dates parsed on upload. Live P&L by site, trade, and month.

02

Asset & Site Intelligence

The estate as a living model. QR/NFC capture during any visit. Statutory schedules and predictive failure scoring per asset.

03

The Job Engine

One Job object — reactive, planned, project — flowing across WhatsApp, email, supplier portals and client portals automatically.

04

Workforce & Dispatch

Engineers, subbies, van stock, skills, certifications. AI dispatch optimised across SLA risk, travel, parts and contract margin.

05

Procurement & Suppliers

Live merchant catalogues, agent-driven price requests, structured quote capture from email replies, PO routing with thresholds.

06

Quoting, Billing & Margin

SOR engine builds invoice values from the operative report and contract rate schedule. Live margin per job, contract, engineer.

07

Compliance & H&S

Statutory dashboard per site, asset, contract. RAMS and permits in-flow with the job. Audit-ready evidence packs on tap.

08

The Client Cockpit

Live SLA dashboards, ETA, photos, evidence and quarterly review packs, generated from operational data — not assembled by hand.

What it replaces

Eight to ten tools, collapsed into one.

The CAFM, the helpdesk, the field-service tool, the compliance tracker, the surveys app, the procurement tool, the HR spreadsheet, and the BI layer stitched across the lot. AI agents replace the human glue between them. Finance and existing client portals stay where they are — Sparkle integrates, not replaces.

CAFM Helpdesk Field service Compliance trackerone platform Asset surveys Procurement HR / training Reporting / BI
Finance system─integrated, not replaced Client portals─integrated bidirectionally